Thrifty Car Rental

I have generally had a descent experience with Thrifty/Dollar. Frankly, I would hard pressed to recommend any cat rental service. The rare helpful employee probably moves on quickly. Customer service is the pits and you always feel like you've made some slimy deal, just the vibe of all of them, so Thrifty is average.
3 9 years ago (30-03-2018)

I was very concerned with renting from here based on bad reviews, but I had nothing but a great experience. There was a new girl at the check-in that was nice and quick at her work. I got a Tahoe that seemed fully equipped with cool features that I played with all 4 days. The price was Way under other carriers, and the return was quick and simple with no hang ups. Perhaps they've turned a new leaf... Go job Thrifty
5 9 years ago (19-01-2018)

Terrible experience. Wouldn't let me use my husband's credit card that my name is also in to pick up my rental that I prepaid for, then refused to give me my money back for the car rental.
1 9 years ago (29-05-2018)

We supposedly rented a Jeep but upon arrival at Boise Airport we were assigned a Nissan Rogue. Vehicle was missing several floor mats. It got excellent gas mileage considering we were driving up/down mountain roads and carrying 4 adults. We had the windshield get struck by a rock thrown up by a gravel truck. When we returned the vehicle we were told we had to pay $150 for the windshield as the resulting chip "was larger than a quarter" by Eric Lewis at the turn in booth. I asked him if he had a quarter so we could insure the chip was larger than a quarter. None of us had a quarter and our plane was leaving so we had to put the claim on our credit card. We have been communicating with the AmEx company as we used that card to reserve and rent the vehicle. We would be reimbursed for the $150.00 if Thrifty would answer them and provide them with the requested documents. This has been going on for two months and Thrifty still has not responded. I would not recommend this rental service to anyone.
1 9 years ago (24-10-2017)

Not even one star. Pretty much same as the other reviews. I don't have a credit card, I booked with my debit card. They sure don't have a problem charging that debit card to book though! I was told that I could rent the car only if I was flying out of boise. What? I live here and was heading out of town for my daughter's softball tournament. Also told I used a third party to book. No I did not. What is this? Do they just naturally tell people that? On top of that both people I spoke with were very rude. Extremely! Thrifty you are seriously running some shady business! I'm appalled. I also plan to make sure EVERYONE I KNOW KNOWS ABOUT THIS EXPERIENCE. Unbelievable .
1 10 years ago (14-07-2017)