Trailways

Called customer service had a DISGUSTINGLY VILE A RUDE man that picked up the phone who's name I couldn't quite tell because he talked like a zombie. Obviously customer service isn't his strong suit. Btw if you're a senior citizen you get half price but not online which I think is unfortunate. They don't even offer to refund your money online so screw your money at all cost. Oh and also I wasn't done talking to that man and he hung up on my face. EXTREMELY RUDE! I called back and gave him a piece of my mind. If the managers happen to see these reviews. I called on 5/6/18 at 6 PM look at your schedule and check out the disgrace you have taking calls.
1 7 years ago (06-05-2018)

Despite it being the busiest time of the year, the Trailways staff were able to procure a new bus after ours had broken down within minutes and send us on our way. The Port Authority staff are wonderful -- kind and helpful.
5 7 years ago (09-01-2018)

The fact there is no refund policy, for any circumstance, is unfair. Customer service is non existent, as there is literally nothing their employees are able to do for you. This company is consistently picks up and drops off their customers late with no remorse. I have never written a review for anything, but I feel so strongly opposed to giving this company my hard earned money and feel obliged to warn others; the Adirondack Trailways experience is dismal at best and most often times an irritation. I WOULD NEVER RECOMMEND.
1 8 years ago (27-10-2017)

Adirondack trailways is the worst company. I don't mind the bus itself, but the customer service is terrible and I've never gotten off the phone without feeling terrible, guilty and wrong. I understand the policy for $20 to change a ticket and everything but since I had to leave earlier due to an emergency they could not do anything about the ticket not being used meaning that whoever wanted the ticket just couldn't have it which contradicts their "courtesy policy" of having to spend $20 if yoy want to change the time for a ticket. Everyone I have ever spoken to has been rude and uncaring for anything.
1 8 years ago (24-09-2017)

absolutely HORRIBLE service. my daughter left oneonta at 4:35pm expected in ny at 9:40pm. bus broke down / an hour and half wait. called 3 times. first to men said daughter had to call. called again and BRITTANY answered and said same and i said i was going to dispute the charge, as i will, and and she yelled me off the phone. these people should not be in business. i shall dispute charges on my credit card. i cannot believe the rudeness. NO CUSTOMER SERVICE PERIOD.
1 8 years ago (15-09-2017)