YO! Bus

Purchased a ticket for Yo Bus from New York City to Boston, which is owned by Greyhound. Bus driver mentions that he is a good driver prior to the bus leaving. No one asked him. 2.5 hours later we end up in an accident with a car. 1.5 hours pass by before we are escorted to a bus station in Hartford, CT. We are told a secondary bus won't be able to pick us up until another 2 hours or so. I had to buy another bus ticket-- $31 because I didn't want to wait. A four hour trip takes eight hours. I called Greyhound, the phone number on the E-ticket, a few days later to see if I can be reimbursed. The employee tells me to call Yo-bus because they don't handle reimbursements. I call Yo Bus, but the line is essentially useless--it mostly directs you to their website. I call Greyhound back--they tell me again that they can't handle Yo Bus reimbursements. I ask to speak to a supervisor--the employee asks for my name and address. I refuse to give my address--I don't know why they need it. I finally speak to the supervisor and he tells me that Greyhound doesn't do any refunds or reimbursements of any sort. DO NOT USE GREYHOUND OR YO BUS SERVICE!!!!!!!
10 years ago (05-08-2015)