Windstream

The absolute worst company to do business. After you terminate your business with them, getting money owed back to you is near impossible. Paid our bills on time every single month. Decided to go with a different internet provider once our contract was finished. Now each and every month, they have a new reason for which they hold hundreds of dollars in overpayment. They said they would refund any money due after they prorated our bill. I would not recommend doing business with this company.
1 8 years ago (30-04-2018)

LOTS of problems: 1. Installer didn't hook up phone during installation. We didn't have a land line to try until after installation. We called, spent 1.5 hours being transferred back and forth, finally got scheduled. Installer did not show on date they set :/ Called again, spent another hour on phone. Finally, installer shows, brings out a piece that the other installer should have left for us...... 2. We were told one amount ($77) monthly including taxes and fees and when we received our bill it was $40 more? I have spent 5 hours on the phone trying to get this taken care of total, and finally got someone that helped! During our call, the call disconnected and no phone call back? I had to call in again and go through the whole hold, press 1, press 2 call tree again....... This is the only service we have in our area, so there isn't much of a choice. Windstream needs to 'streamline' their departments so that you can call and get everything taken care of with ONE representative, even if it means that they use an in-house system to communicate with the other departments..............take notes about your call so if you are transferred they have some idea what you just spent 30 minutes talking to another rep about..........NO DROP TRANSFERS, when someone spends time explaining a problem with you, DONT JUST DROP THEM TO ANOTHER REP!!!!!!!!!!! Take a little time to explain why they are calling before dropping the call.......
2 9 years ago (13-09-2017)

Business is on day 2 of no phones and no one will help me.
1 8 years ago (30-05-2018)

Hey, Windstream! I'm writing to you via my AT&T mobile services! Hello, again! Why is that notable, you may ask? Because I'm in my bleeping living room. We have Windstream Wi-Fi, but the Wi-Fi isn't working. (It's not "down again," it's "still." As in, this has been going on for a full year now.) We pay over $100/month for your services, but have never, ever, ever received the stated download speeds you promise. We get *maybe* the quality of early dial-up on a good day. Your last rep's solution — "buy more bandwidth with our premium package!" — is insulting, ridiculous, and shady AF, as the basic speeds aren't even there. Why would we pay more to not get basic coverage? We're waiting. I can see by the 8 other 1-star reviews that we'll be waiting awhile, but if you ever get around to caring, text us. It's hard to check our email when we don't have service.
1 9 years ago (06-11-2017)

Absolutely disappointed that Windstream has the monopoly on Internet Service for my area. I feel over charged for lack luster internet service.
1 10 years ago (21-12-2016)