CenturyLink

Horrible service. Go to Spectrum. Had it for 2 years... and the only reason is because they locked me in a verbal contract (which by the way they don't really tell you about). I pay 70/mo for spotty/non-existent service. Please stay clear and find another provider near you.
1 7 years ago (21-04-2018)

Extremely poor service and customer assistance! I signed up for CentryLink back in August of 2017 when I moved into my apartment near the beginning of the academic year. The technician did not show up for almost two days. I honestly only signed with CenturyLink because no other internet service can provide service to my location. In addition I agreed with the company to set up a payment plan of $55 a month for WiFi services and the modem I never saw one bill online or in the mail. First bill came three months later for a total of $189 and claimed that I am behind on my payments! How can I pay the bill if I never got one in the first place? Not too mention from the original start date in August and November I had called customer service about 4 or 5 times inregards to slow internet performance, modem issues, and questions about my bills. Every single time resulted in absolutely zero help! One occasion I was on the phone for almost 45 minutes about modem issues and the individual on the phone sounded like they had no idea what they were doing! Around the end of February I received another letter with a bill for almost $289 and a disconnect notice. I called shortly after and was the on the phone for almost an hour and a half! Most of the time was spent being placed on hold being transferred between different departments! When I finally spoke with someone who actually cared and wanted to help we discussed a payment plan and way to delay the disconnection. But the next day I lose service and customer service told me they had no knowledge of my situation and or payment plan?! And that my bill is now currently $380! Eventually fed up and canceled my service with CenturyLink, the only silverlinning is that I have till June to pay back the debt before it’s passed onto a collection agency. But just as I think I can finally have this situation resolved I’m sent the return package for the modem, I have to pay for the shipping and mailing costs which is being sent to Kansas?! I live in Warrensburg and being asked to ship a package to Kansas for a company?! I absolutely refuse to pay for shipping and honestly I’m just going take the modem to the Warrensburg office and leave it for them to deal with.
1 7 years ago (06-03-2018)

1.0 mps but paying for 10. Customer service doesn’t exist.
1 7 years ago (06-03-2018)

Worst customer service experience I have ever had the displeasure of experiencing, and that's honestly all I could tell you because we ended up canceling before they completed installation. My roommate and I set up for them to install internet the day that we moved in. They never showed up. "Oh we're so sorry, we will have a technician see you tomorrow." Never showed up that time or the next day. We call for let's say the fourth time on a Monday. They tell us the earliest time they can have a technician see us is on that Friday. Mind you we're not in the boonies or anything. We're in the middle of town and our neighbors have centurylink. The fact that an isp has such terrible customer service and is still somehow in business just goes to show how uncompetitive and monopoliess the market is.
1 8 years ago (11-08-2017)

Been limping along on the 10MB service that cost more then my neighbors in the KCMO area who have 100 Meg connections. Got a cold call to sell me the 80 Meg service that they claim is in Wellington Mo Now... Scheduled for the tech to come out and hook me up... NO SHOW... called and talked to a rep at 1:00... She claimed they were out and about in the area and to hang tight. 4:00 I call again and the guy i am sitting on the phone with tells me "ummm nope, she lied". There is a problem with the metro and local numbers and they have some kind of glitch and so no one was dispatched to fill the connection order??? NOT KEWL telling lies... Right?
3 8 years ago (19-07-2017)