Enterprise Rent-A-Car

Enterprise surprised me when they upgraded my car when I showed up over the weekend. Since they are one of the few shops open on Sunday, that is also another good thing because I had to leave for a business trip well before the sun rose on Monday. The only downside to this story is they try to clean the car for you while you wait but the car wash is touchless so when it dries there are horrible water spots all over the car, including the windshield. This isn't the end of the world but annoying. Again, great service and a nice upgrade.
3 7 years ago (10-05-2018)

I have only had one car rental that I did not like and I have had several, over the past eight months Enterprise have done everything to accommodate me rentals which have primarily been for work. To include their drop off service, that allows me to leave my car parked at home. I appreciate their promptness, their courteousness, efficiency.
5 7 years ago (28-03-2018)

The staff at enterprise were very professional and courteous. The online pre-booking made it painless and saved me a lot of time.
5 7 years ago (19-04-2018)

I have always been pleased with the service and occasional upgrades! I will be coming back repeatedly! The Enterprise I work with has always taken good care of me! I get so much better treatment from Enterprise than any other rental agency around!
5 7 years ago (05-02-2018)

This was my first experience renting a vehicle on my dollar. All other experiences were through an employer or insurance. Establishing a reservation online was good. However, I selected the wrong local location to take advantage of the "We will pick you up" advantage, even though the distance between the two locations was maybe 3 miles. It was too late to change locations because I reserved a truck, which is not a common request apparently. When I arrived to pick up the truck I decided it would be to my advantage financially to rent for a period of one week instead of my original reservation of 3 days for two separate weeks. No problem there until the representative gave me a 6 day reservation instead of a 7 day one. That ended up confusing me because I was always taught there are 7 days in a week. Good thing I checked the contract and called Customer Service to find out they have a package for a 6 day week and a 7 day week. This needs to be clearer to customers especially as I do not recall the 6 day week as an option on the website. I will say I had to call the two local locations a few times and they were busy, slow and unknowledgeable about my questions; lots of hold on.... I was given a new Ford 150 with less than 5000 miles with coffee and food stains. This is more of a complaint to the public than Enterprise. Nice truck but would have much preferred a Chevy or Dodge. All in all Enterprise is my choice for car rentals for my more rural area and will rent again as a more educated consumer.
3 8 years ago (28-10-2017)