Fairhaven Furniture

We have purchased furniture multiple times for our home from Fairhaven. Each time the staff was courteous and patient in listening to what were looking for, helping us pick out the perfect item for each room. I love how knowledgeable they are about all their products being sure your receiving only quality items. Fairhaven and their staff helped us furnish 4 rooms in our house and we couldn't be happier!
5 7 years ago (15-03-2018)

Pretty expensive stuff, but good taste. Also have slabs of prefinished wood with live edges for building tables, shelves, desks, etc but also very pricey (its presanded, planed, and ready for stain / dye / topcoat, so...)
4 7 years ago (24-03-2018)

Stopped here with our kids and bought an inexpensive rug. In-store experience was... fine; sales staff are rather pushy, but while I may find that annoying I recognize that it's common + not remarkable in and of itself. What happened after that, however, was a nightmare. We'd ordered a new table along with the rug, intending to have both delivered together once the table was ready; later that week, however, they called my wife to offer to deliver the rug right away. She demurred - we didn't want to organize our day around being home for this - but they persisted, called back two more times, offered to waive the delivery fee, and eventually my wife relented and agreed to let them deliver the rug that Saturday. (in retrospect we should have viewed this as a warning sign) The rug was delivered (half an hour early, interrupting our toddler's nap) and we proceeded to buy/size/cut a rug pad for it, reorganize our living room around it, etc. All was well until 6 days later, when Fairhaven called my wife to say they'd delivered the wrong rug and wanted to swap it for the correct one. (they would later claim that they had called us on the day they delivered it, but we have no record of that call and did not receive a voice mail or other message from them for 6 days) Whether or not it actually was the wrong rug, I can't say; we regrettably didn't take a picture of the rug we bought, and I only had a brief look at it in the store (was watching the kids while wife browsed). They later sent me a photo of what they claimed was our rug and it didn't jog my memory; the rug we did receive matched my recollection better than that one did. In any event, it looked similar enough that we accepted delivery without wondering whether it was the wrong rug, and we were perfectly happy with it, had already invested money (for the pad) and time in arranging our living room around it, had already subjected it to a week's worth of toddler food spills, diaper changes, etc, and did not particularly want to expend even more of our scarce free time in rearranging everything again around another very similar new rug. So my wife once again demurred, but then they kept calling her to ask for the rug back, mostly at inconvenient times - while she was in the shower, seeing patients, etc - and after one particularly high-pressure call (after which she was quite upset) I called them back myself and angrily demanded they never call her again. I was then put on the line with a different gentleman who I understood to have accepted my explanation that this looked like the rug we'd purchased and that we were happy with it and didn't wish to discuss the matter further. However, a few days later they resumed calling my wife; we blocked 3 different numbers and they turned right around and contacted us from a 4th one. Finally, after many many calls we agreed to return the rug for a refund simply to spare our family from any further interactions with them. I should note here that the rug that we received was not in any sense special/valuable; a thin, scratchy, coarsely-made Super Kazak from Pakistan that was pilling after a week. I found a dozen others like it in 5 minutes on Google, most of them selling for less than what we had paid. Their behavior might have been a bit more understandable (albeit still inexcusable) if they had, say, accidentally given us a $20k handmade Persian rug or some such, but this was decidedly not that. They claimed this rug had already been purchased by another customer, but why they would view telephone harassment of us as preferable to simply offering their other customer a refund or virtually-identical replacement, or why that customer would even still want this particular cheap rug after it spent 2 weeks getting variously defiled in another family's living room, I can't say. Anyway, we'll certainly never do business with Fairhaven again, and if you're shopping for furniture in New Haven I'd recommend sticking with IKEA; can browse as long as you like + won't be getting a call the next week demanding the return of your POÄNG chair.
1 7 years ago (15-03-2018)

Amazing furniture and wonderful gift items in the shop up front - jewelry, decorative housewares, textiles... Lovely!
5 7 years ago (11-02-2018)

Beautiful well made furniture, distinctive artworks, wonderful gifts & jewelry. A fun place to visit.
5 7 years ago (16-12-2017)