Hayley Management Company

I like the work of Hayley Management Company very much. They are very professional, responsive, efficient and considerate. They not only consider the demands of the property owners and handle management affairs efficiently and effectively, in the process of collecting lease and providing management service for the property, they are also very considerate for the tenants with the greatest goodwill. It is not easy to handle the balance of effectively solving problems and considering all relevant parties with a humanitarian spirit, but they can do it very well and balance them very well. All the staff working there I have contacted, no matter over the phone or actually going to the office, are very polite, professional and responsive to your inquiries and requests. So far, this is the best management agency I have seen. I definitely highly recommend this property management company to my friends.
5 8 years ago (06-04-2018)

We started using Hayley Management/plains properties starting in February 2018 planning on being here for 2 years. Their maintenance people are great! Super quick and very nice but all the other not so great. We took over a sublease and wanted to go ahead and sign a year lease but was not allowed to (We were told that we would be able to, also not sure what realty company in their right mind wouldn’t want to have guarantee money for a longer period of time, showed they knew something about the property). At the time that was fine we would resign in May. A week after moving in they sold the unit. They told us they didn’t know but I find it very hard to believe because my father reached out about another unit and we were sent a list of properties that weren’t on the market yet but would be in a couple of weeks. Which is a sign they knew. With the new owners we were told they wanted to occupy the unit. Meaning we had to move again in 3 months. Moving with a baby is hard enough but to have to do it twice is super difficult. Then came the noise from the tenant upstairs. We had been told it was an older couple and never made any noise. Was that a lie or what. She has a dog and is up ALL TIMES OF THE NIGHT. I complained a couple of times and they said they would be a final notice on her door which they did the same day and if the noise continued they would take action. Well the noise continued with her dog barking at all times and for hours, loud noises loud enough to wake me and my sleeping child up (I might add we both have some type of noise in our rooms to try and drown her out) but NO ACTION WAS TAKEN AND STILL HASNT BEEN TAKEN! My husband has a position where he works shift work and needs sleep and they are aware of this and doesn’t need to be worken up by her all the time! About 4 days ago we were also told that oh we could occupy the unit now but for $50 more a month. Well after months of stressing and trying to find somewhere to live we purchased a place. So no we would not be. So now they want to show the condo every day. Being a stay at home parent with a child under 1 there had to be times that were good for us. I had to call them 3 times about good times for my family because they kept scheduling times not good for us. Finally they got that idea. They have interrupted my family about 10-15 times in the 3-1/2 months we’ve been here and that hasn’t been for repairs. It’s been for showings, inspections, paint quotes, termite inspections, and appraisals. Anyone with a young child knows how hard it is to be getting a child out every day! They say you can be here but that’s just weird. To sum it all up: the maintenance people GREAT! But all of the other out weighs the good. We aren’t students and don’t like to be treated like ones that can be ran over!
1 8 years ago (04-05-2018)

Been living any their space for over a year and it’s been very easy. People are nice and respond quickly. They fix things as fast as possible. No complaints. Gonna keep renting from Hayley.
5 9 years ago (19-01-2018)

it's been 72 days since I've moved out and haven't gotten any information on my deposit refund. I didn't get any sort of checklist upon moving out. It seems like it's managed by undergrad students. Look at Northcutt reality instead.
1 9 years ago (13-03-2018)

Their service is Good and I love working with Brandon, but some of the staff is so rule and I feel like I was discriminated. I cannot remember her name but she is white. She was so rude and racist. I can feel that by The way she talk to me because I am an Asian and don’t speak English well. She used to gave me some tours to the house but when I was not pleased with the house and then she had a bad attitude to us. Whenever I call to talk to Brandon, she never let me talk to him, and try to ask me why I call, and then answer impolitely. I feel bad. She is Really mean to me. Please respect your customer, I pay the rent on time, I didn’t take any one money. Please learn how to answer the phone if you are as customer service agent. Because of you, I give your company zero star.
1 9 years ago (05-12-2017)