B & M Management Co LLC

First off when someone responds to a review by saying "the best way to contact them is through their contact us form on their website" that is completely a load of BS. I live in Ascent Arboretum in Austin, TX and renewed my lease some weeks to a month ago. But days after I signed a renewal, they happened to place a new ruling: don't accept packages. So if I'm not home they won't accept the package at the office. On-site manager and staff are all nice. The issue I have is with the PM company. I went on their website to send a message through their "contact us" page and it has been a few weeks now (message was sent on 3/23/18) and I have yet to hear from anyone. The PM on site has contacted me, but I explicitly stated in my original message and to the Manager herself that I want a response from a regional manager or some other manager above her. I'm not sure if she ever relayed this back to them or if B&M even read my message. Either way, I contacted B&M and no response! Apparently they feel that their time is more precious than anything in the world! This isn't my only complaint and I'm not trying to sound like a "spoiled brat" in anyway. But when you don't own a vehicle, having items sent to your place of residence is godsend because that means I don't have to waste time getting a ride share or public transit to get to the store and tug items back home. And trying to pick up larger packages at either the post office or whatever carrier, is an inconvenience as well. There was a "package bomb" suspect but he is now deceased and there is no imminent threat. It didn't even happen close to where the property is located. All I'm saying is, I pay a lot for this apartment and to have a convenience taken away from me is a pretty big deal. I hope a regional manager or someone above Melissa would contact me and respond to my damned message. It's unfair that you think you don't have to respond to residents complaints.
1 8 years ago (13-04-2018)

I have been trying to get my tax information to file my taxes and I am more then frustrated. I contacted a property manager , she took my info still do not have them. I emailed the manger again and again at Arbor Gates same for the home office and have left several messages... no call back. I worked at Arbor Gates in Fairhope and Grandpointe in Daphne...took almost 1 year to get paid from one if them . The regional manager doesn't respond to my emails about this matter ...SHE IS THE REGIONAL MANAGER !! I see why the reviews are so bad on the property it's a trickle down. You respond to the review and do nothing.
1 8 years ago (21-03-2018)

Realtor - Commission. Placed a great client, and been waiting for an invoice over 150 days (Feb move in). Still waiting. Sabina apartment (Austin, TX) manager stated, they have done everything on their end and now waiting on accounting. No updates still from accounting. Going to be posting a review on every single social board till I get paid.
1 9 years ago (09-08-2017)

This management company is by far the worst I've experienced in over 40 years. As a former Realtor, I've seen a lot of bad management practices that translate into a poor living experience but this company takes the cake! Too many issues to list here, but will be writing the BBB and Texas Attorney General at minimum to voice a long list of egregious predatory and/or negligent company practices committed against tenants.
1 9 years ago (17-08-2017)

This Management Company is unprofessional never follow up with any complaints. They are affiliated with Millenia Place Apts located in Orlando Florida. They will have your car towed unnecessary. They actually drive around looking at tags to tow otMove
1 9 years ago (29-06-2017)