Hilton Garden Inn West Des Moines

I liked most of this hotel. The room was spacious, Internet was fast. Great hot tub and there was even a wading pool for little ones which is a fantastic idea. Staff were all friendly. Breakfast was good too. But there were two things that ruined my stay. First, the bed was very soft and I woke up laying on a curve which left me with a sore back for most of the day. Second, the water was so oversoftened in the shower that it was impossible to tell if the soap had rinsed off which I can't stand. I know it's not the local water as I have stayed at other properties in the area without issues. Those two things ruined the stay because at the end of the day, a good night's sleep and a good shower are the top things I need from are hotel.
3 7 years ago (20-02-2018)

Great hotel and great staff! Mr. O'Connell, the GM, ensures all the staff are professional and everyone goes out of there way to make sure you are taking care of. A VERY Veteran Friendly hotel! Thank you so much Mr. O'Connell for always taking care of our veterans.
5 7 years ago (21-04-2018)

I just have to say this venue was so great for our daughter's wedding... Sheila the event planner helped in so many ways and they were very accommodating... I would recommend them for any event that I would plan in the future!
5 7 years ago (29-04-2018)

Attentive hospitality (even gave me an umbrella when I wasn't prepared). Clean. Good bar with decent dinner selection. And I loooove the fresh flavored water.
5 7 years ago (08-05-2018)

Great location for everything we did in West Des Moines. I got a suit with a whirlpool in it, which I needed to have maitnace come up to me room and fix it. And there we ants all over the whirlpool. Breakfast in the morning was not the greatest. I go to check out after breakfast and they tried to charge me an extra 50 dollars and when I booked this room on the phone they quoted me less. I confronted the mgr about this and she said there's nothing she can do. So we leave and say screw it we will just give you a bad rating online. So we get home a my phone rings and its the hotel saying we know why you were charged more than what they quoted, mind you they don't know that I wrote everything down when I booked the room. They said it was because of the breakfast was included with the room. I said really because the guy that Sat right next to us got charged 7 dollars for the buffet breakfast. The she said alright I will fix it and your card will see the difference in 5 to 7 days. Really it took all of that for you to give me what they first quoted me. Anything to make a few more dollars right. I will never be going to a Hilton Hotel again
2 7 years ago (20-05-2018)