Insight Communications

I have a HUGE sign by my front door against any form of solicitation. I had a knock on the door, answered and it was an Insight salesperson. I asked her if she saw my sign. She said "Yes. But can I tell you about...." I shut my door and she is STILL knocking on my door. I think Insight needs to teach a class to their reps about COMMUNICATION. Written statements on a door which say "NO" actually means "NO!" And, verbal communication to a person stating "NO!" also means "NO!" Spoke with the local company. No one cares. Nothing will be done. If it is this way BEFORE service, I realize nothing will be done if you get bad service. Use another company.
2 13 years ago (27-02-2013)

My experience with Insight is nothing short of a horror story. I moved to my new home in September, called Insight to transfer my service to the new address. NO FEES were ever disclosed to me regarding any aspect of the transfer. A rep whom Insight contracted through another company came to my home on a Saturday around 1 even though he was not scheduled to be there until between 3-5pm. He dragged mud into my house, then proceeded to install the modem in the living room (which I already had and could have plugged in myself--because the previous homeowners used Insight for their internet service). That's pretty much all he did, except for the fact that he went outside and blocked the rest of the rooms in my home from being able to connect to the internet, because hey, Insight can charge you more money to activate an extra outlet. He also bragged about being so early, what would have happened if I was not home? They probably would have made me reschedule. Fast forward to when I received my next bill. I knew I would be charged for two months on the bill because they don't send you a bill until the next cycle if you transfer. This was fine. What I wasn't fine with was an additional $25 activation fee (which they said they charge to everyone, when they sign up and then again if they move--Makes absolutely no sense to me) and a $5/per month for 6 months fee for them sending a tech to my home to install a modem that I ALREADY HAD! It took several calls and speaking with a supervisor, threatening to write a complaint to the BBB before Insight would take the fees off of my bill. To this day, not one representative has called me to discuss the complaint, all they did was remove the fees. I am sickened by their lack of professionalism and they way they treat their customers. I keep receiving ads for $65/month TV and Internet from them. However, I called to find out if I can get the deal. NOPE, I am not a new customer. I find this funny, since they tried to charge me new customer activation when I moved to my new house! As soon as Louisville gets an Internet Service Provider capable of the speed I receive with Insight, I will be hopping the first train away from them. I hope that this review saves someone time and energy as well as their money and sanity! Do not become an Insight customer if you can help it!
2 13 years ago (16-11-2012)

I would rather live without internet, cable television, and a home phone then have to deal with Insight. I never knew a company could have such bad customer service and manage to stay in business. Oh wait, that's because there aren't any other solid options in Louisville. And who knew a company could refuse to tell you how much each of your services costs individually, or how much your bill would decrease if you cancelled one or more of them, unless you a) physically visit their store; and b) cancel the service/s and then wait 72 hours for the system to "process the work order" before spitting out some new magic number for your monthly bill. I hate Insight, and I hope it goes bankrupt. Their terrible way of doing business should be a crime.
1 14 years ago (15-07-2011)

Has went downhill since Time Warner. Cable TV service has starting skipping recently. I scheduled appointments for a service tech to come to the house (earliest they could make it was a week later). An hour after the scheduled time they called and said it was impossible for them to ever have been able to get to us. Tried to reschedule for a week later. I'm calling to cancel now, IF they can even do that correctly.
2 12 years ago (18-06-2013)

Had a problem with on demand not working they sent over a tech he replaced the box because it was freezing up called them up they had me unplug it to reset it. Dvr not recording shows still freezes up on demand still not working its worse now then before the initial service call.
2 13 years ago (26-03-2013)