Pep Boys Auto Service & Tire

My friend dropped her truck off at 9:30 in the morning for a mear air leak with her front tire. She finally had to call at 1:30 after hearing nothing from them, she was then informed that her truck was just now finally put up on the rack and that it would take 20 minutes to check the tire. An hour pass by and still nothing so she calls back down there to check on the status of her truck and is told that all four of her tires are dry-rotted tires and that she needs to buy 4 new tires. Now this is after they have allowed her truck to sit there all day and the tire to go completely flat prohibiting her the option of taking it somewhere else in the event she did not want to purchase tires there due to pricing or whatever. Then she asked okay fine how much is a tire she is initially told their cheapest tire is $60 then they come back and say oh no I'm sorry that's the tire for a car the tires actually $80. I'm no idiot when it comes to cars the type of tires that go on her little truck are the same type of tires that can go on a car there's nothing special about them. Then they come back with when she tries to find out the total cost after adding the labor the tires are now $88 and it's $35 per tire to put the damn thing on. This place is not only a ripoff but they obviously have no competency in that building. They've not only lost one customer but they've lost three.
1 7 years ago (20-04-2018)

The people here are great! They gave me a free diagnostic and the manager Len was extremely helpful. They tried their best to help me even though I couldn't afford the repair. Honest technicians who seem like they have the customers best interest in mind.
5 7 years ago (18-01-2018)

Professional experience. I received great customer service. Couldn’t ask for more. I was there April 9, 2018 in the morning.
5 7 years ago (26-04-2018)

For changing tires it took 2 damn hours and they say express service. It was so slow should've went to ntb bc this is ridiculous I saw at least 2 people that work here already leave
1 7 years ago (15-05-2018)

My family will be a lifelong customer as long as nothing changes. Most service places will fix only what you ask and then send you home even if there is another issue. Pepboys does not do this. They fix what needs to be fixed and they double check everything. Granted we went in thinking one thing was wrong and found out it was something different. I'm glad they caught the issue. Being the mother of a toddler, I appreciate this more than words can say.
5 7 years ago (08-02-2018)