Pep Boys Auto Service & Tire

Great service with honest group of mechanics. They always take care of my service needs and prepare me for what issues to expect in the future.
5 8 years ago (31-05-2018)

The experience was good until I came to pick up my vehicle. I had my van towed here on 5/28. The van was finally looked at on 5/31. They quoted me for almost $650 with towing included. Towing was $50. I called around and its almost double what nearby shops would charge because on top of the labor-cost they needed to charge me 2 additonal hr of labor. So of course I declined. I call back later and spoke to Jake(Manager) about a possible discount since its already there ,but the quote was high. He said he'll knock 10% off. So, I gave it a go. I got a call back nexts day informing me it was done and the 2 addtional hr was not need by Joe. He said it would be $475 for the total. I respected the honesty. So, heck I said take a look at my front brakes. They quouted me $325. I said lets do it. Jake called back to let me know everything is done and took my card information down and charged it. Everything went fine until I picked up my vehicle and the receipt total was $550 instead of $475. Very deceitful. Its not about the money its the principal. Bad business practices.
2 8 years ago (04-06-2018)

They were very helpful and professional. They called when finished and even saved me some money. I will always use the Hueytown location.
5 8 years ago (11-04-2018)

Good customer service. Appt in and out in no time.
5 8 years ago (31-05-2018)

Use to love pep boys but customer service is slacking they m ay need to drop to 6 instead of 7 days a week to give tyheir sy aff a rest
2 8 years ago (13-03-2018)