U-Haul Moving & Storage at Andresen Rd

I really wanted to leave a positive review....the initial rental of my storage unit was easy, and streamlined. However, I emptied/vacated my unit 3 weeks prior to a new billing period and they are sending me bills and now a lien notice. I have tried to call repeatedly, only getting one real person on the line who told me to call the location directly...then gave me my own alternate phone number as their contact line. I have now emailed after an attempt to use their "live chat" option, that went nowhere with zero response. Obviously the employees are unable to function, their billing is broken, and they are unable to maintain accurate track of their rental units....and they expect others to pay for units no longer in use....more than a month beyond the move out. Wow. What a shame.
1 7 years ago (29-05-2018)

When we got there folks were very nice when we rented a uhaul to clean out our storage. They helped us unlock our unit too. Once we opened the storage unit that we had rented for two years we started noticing rat dropping every where. It was on a lot of our stuff. We mentioned it to the front desk and the accused us of having food in our storage unit and put the the blame on us. We weren't telling them for any compensation, we were telling them so other folks storing their stuff there could be notified. Maybe they could set out a trap or two....
2 7 years ago (17-01-2018)

Stupidity at it's finest. Told them I will pay cash and they said they still had to put a hold on my card, why ? Then said if I did not have someone local as a contact they could not rent to me. You will never have my business and I let everyone I know how ignorant this company is.
1 7 years ago (09-03-2018)

Customer service was disorganized & unhelpful however lines were short...Truck was misquoted and original reservation was "dropped". No real problems with uhaul overall but if you have the ability go up Andersen hill and go to the Mill Plain location do so. Terrible service!
1 7 years ago (07-03-2018)

Broken heater, door wouldn't close or seal, super sketchy front suspension that shook the whole vehicle badly at 55 mph. I rented it with slightly less than half a tank of gas. I accidentally filled it up too much and gave them 10 gallons over. So it was returned with almost 3/4 a tank. They still charged me for 20 $ in gas. I reported the fraudulent charge to my bank and was credited for it. After I took it back. Crooks
1 7 years ago (06-03-2018)