Carolina Appliance Service

Better service than i ever expected! I called them on Tuesday morning and left message. Kevin called back within a couple of hours. Had i answered the phone, he would have come out that same day! However, i didn’t call back until late in the day. Kevin was at my house the next morning by 9:30am and had my dryer repaired and working great before 10:30 am! He had all the parts he needed on his truck. I’m not sure what the bad reviews are all about (has to have something to do with Lowe’s and warranty agreement), but both Kevin and phone personnel i spoke to were professional and very nice.
5 8 years ago (19-02-2018)

Lowes needs to drop this vendor. He didn't fix my washer. He put the same broken rubber seal back on the washer. The washer is still leaking. The technician also spilled bleach all over the carpet and did not say a word. We complained about the strong bleach smell and then he admitted that he spilled the bleach.
1 8 years ago (18-04-2018)

I paid $106 for a bogus service call!!! I should have paid attention to the 1 star reviews!!!! I called to have an oven looked at as it was not working. The guy that came out for the service called me and said it was an electrical problem (without it EVER tripping circuit in the panel). He played with the panel switches and the oven happen to work again for a couple of months. Then it happened again, and AGAIN the circuit DID NOT TRIP. An electrician told me the oven is the problem and to repair/replace the oven.
1 8 years ago (05-03-2018)

Terrible customer service! Took weeks to schedule repair then never fully repaired our ice maker and now it's no longer under warranty. Would not recommend!
1 8 years ago (06-03-2018)

Lowes needs to drop this company as a service provider. They failed to come out 3 times and now they’re saying they have no one to service my area. Unfortunately, they didn’t update Lowes so I was rescheduled with them. And even then, they just ignored the request and didn’t reach out to anyone about not being able to perform the service. I’ve filed a complaint with Lowes about the company and they’re outright replacing my 5 month old $800 dryer instead of fixing it, solely because of all the time I’ve spent trying to get Carolina Appliance to my home. But this process is taking another week when I’ve already spent a week and a half trying (and failing) to get service.
1 9 years ago (05-01-2018)