Sears Appliance Repair

We rec'd a faulty part but the repairman came back after replacement arrived and fixed our machine to our satisfaction. Repairman was polite, knowledgable and easy to work with ... will call Sears appliance repair if we need help (hopefully not with our washer! but it has a 90 day warranty on the repair)
5 8 years ago (04-06-2018)

Ken did a great job, was patient and informative, on the temperature of my dryer. You contract out to the right professionals. It's not Sears I am rating but the contracted professional and he was exceptional.
5 8 years ago (22-03-2018)

Some good deals and sometimes not to ggod svs
3 8 years ago (30-03-2018)

Customer service was terrible. The people we talked to spoke very poor English . The technician didn't show up for the first appointment , the parts didn't come in time for the second appointment , the customer servive lady wasn't helpful at all ref scheduling a second appointment. I have always been satisfied with sears service until now. This time customer service was very unacceptable!
1 9 years ago (04-08-2017)

First of all, after visiting my local Sears on July 10th, I was sent a message from Sears that a repairman would be coming on July 11th between 8:00am and 5:00pm. I stayed home all day and no one came. The next day I called and was told I needed to schedule it, not Sears. The repairman who came on July 13th was pretty much useless. He wrote down a part number and left. On July 24th, I received an email for an August 3rd repairman to come. This one was very good, took the TV apart and went over every part with the Sears IT person on the phone with him. They determined the TV was completely dead. Following his visit, I received a phone call and an email from Sears authorizing me to go to Sears and purchase a new TV. My local Sears could not order one but after I called Sears back, they said Goldsboro had 55 inch TVs. I drove to Goldsboro on 8/10/17 and picked out a TV. Hopefully next week it will be delivered to the Greenville store and after over a month, I will have a replacement. Horrible customer service which was mainly delayed because of the first repairman who was sent out and did nothing.
1 9 years ago (14-08-2017)