Sears Appliance Repair

Where to begin. I would like to state that Sears use to be a very reputable company. However over the past decade things have gone progressively downhill. Our family has been with the Home Warranty program for well over twenty years and we can honestly say we are now looking towards other protection coverage companies. The reasons for this is the lack of customer service. When you call the 800 service number you are dealing with a person on the other side of the world and it's very frustrating trying to understand and resolve any issues. We had called in to have basic annual maintenance check done prior to our costly warranty's expiration. Plus we had an ongoing issue with our fridge ice maker we wanted addressed. At present time, we are having our refrigerator serviced again for the 10th time since we purchased it. It is a 2015. We have still yet to resolve the issue of the ice maker. When the service tech showed up it was our Dish TV guy. he serviced our appliances and detailed the parts needed with part numbers. We have had to take 5 days off of work (without pay) making arrangements with the repair dept. The first day they came, and of course knowing the parts needed had no basic supplies on their trucks to repair anything on the spot. So they order parts and have it shipped to house while you again reschedule another day off work. We have had everything from the wrong parts to a previous repair installed a circuit board that wasn't even the correct one for our fridge. Needless to say there has been 3 more rescheduled work days off (did I say with no pay) and issue is still not resolved we are now once again waiting on another part that will come April 9. Making it appointment # 11 for just the refrigerator. It has been a long and gruesome scenario. It will be interesting to see final outcome, as our warranty will expire April 1, we have been reassured that we will remained covered until work is complete and we are satisfied. We can only hope this will be trustworthy. All in all, our family like many families have been loyal Sears customers for generations and nothing would be more gratifying then to see Sears become the superior company it once was as opposed to a dying company it unfortunately appears to be coming.
1 8 years ago (31-03-2018)

I had scheduled two different things to be done, 1- dryer repair and 2 - my annual maintenance appointment for warranty checkup for my washer. My only complaint is when a customer is scheduling 2 different repairs within the same time frame, the customer care person in the call center really needs to make if VERY CLEAR that 2 different technicians will be coming, and at different times within the time window given. The warranty work almost didn't happen due to this lack of clarification.
5 8 years ago (18-03-2018)

Jeremy went above and beyond. Truly puts faith back in to the term "People do what they say." Outstanding service on our dishwasher, we're up and running once again.
5 9 years ago (10-02-2018)

Repairman showed up on time and completed the repair quickly and well. Will definitely use Sears Appliance Repair again.
5 8 years ago (29-03-2018)

Repairman was very competent and customer focused. Great service.
5 8 years ago (21-04-2018)