Sears Appliance Repair

I called Sears having already gone through the troubleshooting steps and knowing what part needed replacement. I wanted to buy the part and have a repairman replace the part. They could not put me through to a technician, neither would they let me order the part. I scheduled the repairman for the soonest opening which was twelve days away. In that time I found an inexpensive replacement online and had it shipped to my house and replaced. When I canceled the appointment they immediately went into sales mode trying to sell me additional services as opposed to simply saying, "sorry this was inconvenient." The first appointment would have cost 100 dollars and the part would not have been replaced until the technician ordered the part and came back again to replace it. I wanted to pay for the convenience of a repairman and the piece of mind but that would have taken a few weeks or more, and cost at the very least a hundred dollars over what the piece actually cost (25$ online). For 125 dollars I could have almost bought an good used appliance anyway, for 200 dollars I know I could have. Single mothers and the elderly are probably fleeced by this business every day. If you are in that position just ask a mildly handy neighbor for help before wasting your money on this service.
1 8 years ago (24-03-2018)

The service man was great and was on time for the appointment. But the appointment took months to get after Sears didn't show up for the last one one which was a call back from the previous one.
5 8 years ago (29-05-2018)

The tech that came to my house gave me some helpful tips on keeping my washer,dryer and frig in good shape , He was so nice
5 8 years ago (22-04-2018)

our technician was a great guy, efficient and hardworking, but it took two weeks to get the first appointment to find what parts we needed then two weeks after the parts arrived at our house - add two weeks to get the next appointment and you get six weeks of the ice maker not working - thus 5 star for the technician, NO star for the home office
5 8 years ago (24-03-2018)

12 days without a dryer is a long time. With the extensive questions that you must answer to get an appointment for a service technician to visit, how can you not come prepared with a few parts that might fix the problem? If the home owner who has a service agreement is willing to pay for overnight delivery for the part, why is this not an option? The technician did a good job. The service process is ridiculous!
2 8 years ago (23-02-2018)