Sears Appliance Repair

Aside from the fact that it took more than a month to have a repairman visit...I was very pleased with the fellow who actually fixed the washer. When he arrived he found that the wrong part had been sent to me so he arranged to go and pick up the correct one and came back at 7"00 p.m. to install it. I was very grateful. He then had to travel over an hour to get to his home that night. He deserves a medal!!!!
4 7 years ago (14-04-2018)

My top of the line Kenmore Refrigerator has been dead for nearly two weeks. It took 4 days to get the first appointment and I was told that a part need to be purchased. It was supposed to be delivered to my house the day before the next appointment. Here we are, on a Friday, and the part has not been delivered. I called customer service, which is located in India, and spoke to several people which were not really in command of the English language - end of story, the next appointment is next week Tuesday! NOT ACCEPTABLE AT ALL!!!!! WORST CUSTOMER SERVICE EVER!!!!
1 7 years ago (04-05-2018)

I use Sears to maintain my riding mower, which happens to be about 10 years old. They do a great job every year. Its still running like new.
5 7 years ago (29-04-2018)

The technician arrived right on time, was very friendly, and completed the service in a timely manner. The reason for four stars instead of five is because he arrived in a Dish Network truck wearing a Dish uniform. As I had just spoken to Dish the previous day about a television issue that was resolved by phone, it was rather disconcerting to have a Dish technician show up to service our washer and dryer! Had I been home by myself, I probably wouldn't have let him in the house since I was expecting someone from Sears. Come on, Sears, let people know ahead of time when you send someone that is not in one of your trucks!
4 7 years ago (14-02-2018)

The young man that came to perform yearly maintenance on 6 of my appliances was polite, EARLY, and efficient. He really called me before he came early, to confirm this wasn't inconvenient. The technician was excellent and went out of his way to insure my appliances were running at their peak.
4 7 years ago (30-01-2018)