RPM Direct LLC - Residential Property Management

We worked with RPM Direct to find a tenant, rent and then after a year as landlords to sell our townhouse. All aspects of the experience were outstanding. The initial RPM Direct agent that we worked with to list and find a tenant was highly professional and responsive, providing guidance and market analysis information. Once we were under contract they provided just what we were looking for - management of the property and the tenant relationship, letting us know when something needed attention. We were free to use our own contractors for repairs but never needed to as they were able to provide repair services for routine matters at very reasonable prices making life very easy for us. When we decided to sell and the tenant chose to purchase the home, RPM represented us in the transaction and did a fine job. They were with us every step of the way - nights and weekends as needed to keep the transaction moving and providing helpful guidance all the way. A good friend of mine referred me to RPM Direct telling me they were “the best in the business.” Based on my experience I believe he is right.
5 7 years ago (02-06-2018)

If I could, I would give them a zero. As a homeowner, I am very thankful that they are not my property team. I've had far too many issues with the agency. I've had water leaking through the ceiling, and they didn't come out, so I found the problem and fixed it. Commonsense tells you that hey water was leaking and flooded one of the bathrooms, now there is water damage in the ceiling that needs to be replaced. They want pictures of the water damaged... No. How about you come out and fix it before it molds and causes more problems. Now its 3 in the morning and our fire alarms are going off because of a maintenance request I put in a while ago about the storm we just had, blowing the shingles and some other stuff off of the home and now the room is leaking, and fire alarms are going off. It was an easy fix now they have additional work to be done and are causing the homeowners more money. On top of everything, this home was filthy when we first moved in. I was so mad that I contacted someone who then contacted me back asking if they would like anyone to come by and clean it. No. It should have been done before I moved in, plus I already cleaned it because I was moving in and my stuff had to go in the home, and I wasn't going just to leave it looking nasty and put my stuff over top of it. On top of everything that went in my fridge and garbage disposal went out. Everything in my fridge went bad. So you would think hey there fridge needs to be fixed now. You need food. Right? Wrong. It took them four days before they came out and fixed the refrigerator. The garbage disposal was an even longer wait. I can not stand this agency and can't wait to get out of this lease. I'm trying to be nice but theirs only so much that I can take and tonight is the straw that broke the camels back. If they would have just fixed this when I asked none of this would be happening.
1 7 years ago (16-04-2018)

My wife and I were very pleased with the services provided by this property management company, in particular, Ms. Michele Odems. For the entire duration of the contract RPM was very involved, helped us every time we needed. People working there are very nice and responded when we called or left a message. All the repairs to the property were done only after we were notified and approved them. We received a bill every month showing what was spent and on what. We strongly recommend this company, very professional and pleasant to do business with. Thank you RPM for your excellent service!
5 7 years ago (20-05-2018)

Mrs B!!! I had the exact same issue. I was given the keys and was dying of excitement to get out of my apartment on the 4th floor to something bigger and on ground level. Well my excitement quickly turned to anger. I arrived at the home and found furniture that was left behind, roaches, 13 gallon trash bags in front of the home and inside the home, multiple holes some small other huge and all over the house, floors were completely dirty. I made sure to take pictures as I already could tell how RPM runs, I made sure to be detailed on my walk through report as well. I was furious, how does one expect someone to move into a place that clearly was not inspected. Also, such simple apologies if that were given. They sent the same "cleaning crew" to clean the home again and I know this because my fiance ran into them as they were leaving. I luckily still had a few days to get out of my apartment, so I was able to sleep in a clean home while i waited for RPM to do there job right this time of making sure the home was decent. Luckily my new furniture delivery was scheduled for the weekend otherwise there would have been some major problems. Of course now I have moved out and left the home in much better shape that it was given to me and had it professionally cleaned. The thanks I get are that they charge my deposit for cleaning services that had already been performed and there reasoning was that there contractor said it still needed to be cleaned. No where on my lease did it state if not up to par I would be charged. If you ask me they probably have some deal with these "contractors" ... I know for a fact that the home was clean because before turning in the keys I made sure to stop by and see if for my self.
1 7 years ago (16-02-2018)

I strongly recommend RPM Direct to any landlord who needs to have their rental property managed. I’m a SR HVAC technician working for Popes Air and we service over 100 properties for RPM Direct. I work with their maintenance coordinator Victoria and the company owner Michele on a regular basis. They are very focused on providing prompt service to keep the tenants comfortable but also they make sure that they understand all options available to the landlords so that they can help landlords make decisions that are in their best financial interest. All of RPM staff has been pro-active to become knowledgeable about general HVAC operations so that they will be able to talk to landlords in more detail about problems, diagnosis, and proposed repairs or solutions. When I work at a rental property where the landlord is managing themselves from outside the area, I let them know about RPM.
5 7 years ago (06-09-2017)