Welcome Home Property Management & Investments, Inc.

I have been looking for a place for my daughter as she is moving to Reno to finish her bachelors degree. I called Welcome home and spoke to Albert and he was truly helpful. Even though he didn't have anything available at the time for my daughter he was willing to aid me in not only finding a Management company that may have something available but he was wiling to take time out of his busy day to answer the many questions I had about living in Reno. I would highly recommend this this company in every way. It is so rare to find people that are willing to truly take the time to talk with you and answer questions. I have to say hands down he is a grade A quality person. What a wonderful asset to the this establishment. Thank you so much Albert for being such a wonderful and quality person.
5 7 years ago (07-05-2018)

RENTERS BEWARE!! If you're looking for an honest responsive rental company, this is NOT the place for you. Notice how the good reviews are from home owners, not the tenants. I thought I was so lucky to work with the company. They accepted us with low credit but had to put down a double deposit. A little over 2 years later they gave us 30 days to move a family of 7 from a 4 bedrooms house so the owner could sell. Then they kept our $3k deposit and sent us a bill for another $3k. Erika is a criminal and a liar. Yes we left some stuff there and had to leave in a hurry, but that house was not in poor enough to charge 6 thousand dollars. Through the move out process I sent several emails and made several calls and received no response. Those that answer the phone can't answer your questions. The customer service is horrible! Albert is nice but still not helpful. Because he "can't". I could go on and on... WELCOME HOME IS THE WORST!
1 7 years ago (12-05-2018)

Had 3 showings scheduled and 2 cancelled. Got to the house for the third one and was never sent the lockbox code. No one from the office will respond either via text, phone call or email. If this is your house you might want to find a new property manager.
1 7 years ago (16-05-2018)

After being with two different property managers over the years, I finally landed on Welcome Home. What a treasure. Their fees are upfront, and I am always notified if there is any kind of major work to be done to one of my homes. The other property managers that I used would hit me for this and that, every kind of upcharge fee imaginable, and at the end of the day I was paying upwards of 15% in management fees. Welcome Home offered me a discounted rate due to my homes being in South Reno, and that I have 4 homes. I highly recommend Welcome Home to anyone who wants to leave their home with someone who they can trust. Thank you Erika, Thank you Welcome Home.
5 8 years ago (05-10-2017)

I want to say thank you to Welcome Home and all of the friendly staff there. The past two years that I have rented from Welcome Home I have had all positive experiences. Even when something needed attention, I have always gotten it resolved in a timely manner. Even my deposit was returned mostly, I did hang a few things up, and mounted my T.V. but that was expected. I really loved how everything was streamlined online with payments done electronically. Welcome Home is by far the best company that I have rented from in the past 16 years having lived through five states. I was hoping to purchase the home that I was renting through Welcome Home, sadly my job in the medical field just transferred me again out of state. If I ever needed a place in Reno again, Erika would be the first person I would call. By the way, you are all fortunate to live in Reno the people are wonderful, and Lake Tahoe is breathtaking. You are at the top of my list to retire to, in all my travels I can call Reno my home. Thank you Joyce L.
5 8 years ago (13-04-2017)