Budget Car Rental

Terrible experience, will never go back to this location. Rented through a corporate account, picked up in Houston. had the car for 13 hours, was charged for 2 days... called this location to find out. They say since I dropped it after hours, they closed it out the next day, no call, nothing. No other rental car company does this. Ridiculous...
1 9 years ago (12-12-2017)

When I went to pick up a rental that was pre-paid, I was asked for a major credit card in my name. Unfortunately, I do not have one, thus I was denied the rental. However, I just wanted to express the excellent customer service from a gentleman named Kenny. He was very polite, apologetic, and explained why the company has that policy set in to place. So, thank you, Kenny, even though you were the bearer of bad news, you did it with grace. You're doing a great job!
5 9 years ago (26-06-2017)

Horrible experience with this company. Tried to reserve an 8-passenger vehicle in order to take a family trip to New Orleans. Was told that the only way they can guarantee 8 seats is if we rent a 12-passenger vehicle (I know....how completely ridiculous). We decided to go ahead rent a 12-passenger van, but when we arrived to pick it up, they presented us with a 15-passenger van that had absolutely no luggage room at all. When asked about the mistake, the local employees said they could not do anything about it and that we would need to call the national customer service line. After an hour of waiting on the phone (and being hung up on twice), I finally spoke with a customer service SUPERVISOR who said that it was a local issue and that he could not do anything about it. Terrible experience and horrible customer service. Do not recommend. Would give a negative rating if possible.
1 9 years ago (18-05-2017)

Shopped around and definitely the best bang for your buck.
5 9 years ago (27-12-2017)

Very good customer service. They (Hunter) picked me up from the Beaumont airport in less than 5 minutes. Same time for dropping me back there. The only thing I didn't like was the tiny car that was assigned to me. The next time I'll choose to a mid sized car instead of having Enterprise choose one for me.
4 9 years ago (30-06-2017)