Budget Car Rental

First experience was great and the guy that helped me was very professional and friendly. The second time which was literally 3 days later they said something changed with my credit and couldn't rent to me. Nothing had changed with my credit...I get credit alerts to my phone to notify me of any changes...I just thought that was weird and the guy that helped at that time didn't seem to know what he was doing or provide me with any information as to what might've been the issue.... other than that I would rent from them again
4 7 years ago (15-01-2018)

Horrible customer service. I turned my rental in 3 days early and I was told that I won’t get my money back for those days after the vehicle had been checked in by the owner. I asked for the vehicle back since I’m paying for it anyway and I was told I would have to call customer. Customer service told me that it was up to the office I dealt with to give me the rental back. Mr.Olsen said he couldn’t give me the vehicle back and I’m basically out of 100 dollars. I don’t know why they call themselves Budget when they are ripping people off smh. Avoid this place like the plaque. I’m reporting them to beter business bureau this is ridiculous. I called the area manager and he never called me back. I’ll stick with enterprise from now on! Better customer service and the vehicle don’t have burn holes in the seats.
1 7 years ago (22-03-2018)

Paid for a rental ahead of time. When I went to pick up the vehicle I was told a credit check had to be done but the guy said I used a different card therefore I didn't pass the credit check. I didn't own a card with the numbers he called off but I had my receipt and proof of the card I did use only thing is one credit check per person. Needless to say I wasn't able to rent a vehicle. So when I called customer service and spoke to a supervisor Kimberly she hung up on me because I was upset that I would have to wait 3 to 7 days for my over $200 refund. I told her that was unacceptable she said well to bad nothing she could so about it and if I didn't have anything else to say other than gripe about my money she was done talking to me and hung up. My whole thing was if a credit check was needed it should have been done when I spoke to the rep and paid for the vehicle not when I get to the location to pick it up.. it was a mess and I will never deal with Budget again for anything.
1 7 years ago (31-08-2017)

BAIT and SWITCH Business Practices...This particular store has scandalous business practices. And I would AVOID this location at all cost. I went online to search for a rental car and reserved it at the price I wanted almost 4 months prior to the reservation . My reservation was scheduled for an early pick up so I called the location to see if I could change the pick up time to 4 pm a day before the reservation date . I ask if there would be any charge to Do so and I was told no . It would be the 370 for the two week rental a day wouldn't matter. I particularly talk to a guy named Ryan that was at the desk when I came to pick up the vehicle. Ryan told me the balance of 530 was due . I was speechless how could that be it jumped almost two hundred dollars for a 12 hour difference . Which was not kosher with my BUDGET so I told him I would just pick it up the next morning. Ryan told me that he had cancelled my previous reservation for the early pick up and that the previous price was no longer available to call customer service to fix the ordeal . So I went outside and did so . As I did this Ryan cancelled my reservation all together and because of this I was forced to make a new reservation at 600 + dollars . So it went up another 100 dollars right then . THiS IS A CLASSIC BAIT AND SWITCH Process that I would AVOID AT All cost. Drew Olsen was the manager that refused to honor my 4 month old reservation because of a simple question of an early pick up.
1 7 years ago (01-08-2017)

This place is a joke. I had reserved a car 2 months ago for a weekend trip. I got dropped off to pick up my rental only to be told i had to go through a credit check process. I reserved this car with a debit car, why would that NOT be something that is mentioned when making the reservation. When i was unable to get the rental, i asked the guy at the desk if they had wifi so i could use my daughters almost dead tablet to get us a ride as my cell phone was dead. He said he didnt know the password and his boss wasnt in. He was very unwilling to help. I had to walk over 3 miles with a 3 year old and a car seat vs being able to get the wifi code and message someone for a ride. Special type of ignorant people work here.
1 7 years ago (07-08-2017)