Enterprise Rent-A-Car

I wish I could give this place a zero star. I live an hour and a half from this location and was preparing to make a 1000 mile trip to NM after my truck was totaled the day prior while on vacation. I have two children and needed the right size vehicle to make the trip. I called to make a reservation and the guy told me that he had 6 people in line and I should just come in. I asked him if I could reserve a vehicle over the phone and he told me he they had plenty of cars and I should not worry about it. I specifically needed a truck with a crew cab and he told me they would probably have something. He would not take my name or my info and refused to make a reservation for me. I gave up and went elsewhere. Worst customer service I have experienced in a long time. I went to the Enterprise on Cambell in Springfield and they were fantastic. John Wilson was very helpful and friendly. Definitely think twice before going to West Plains Enterprise.
1 7 years ago (02-06-2018)

Had a great car got really good gas mileage. And very reasonable price. Will definitely rent from them again.
5 7 years ago (12-04-2018)

My insurance company rented me a car. We went and picked the car up. No one came out with us and inspcted the car before we left the parking lot. The ABS light and another light was on. I called Enterprise and was told that it was probably nothing and not to worry about it. I took the car back the next day. Now they are blaming me for damaging the car when I did nothing to it. Someone before me did it. They rented a car to me that had warnings lights on and the lights were about the brake system. I have reported Enterprise in West Plains to the state insurance bureau and we are hiring an attorney. The state insurane bureau told me that this isn't the first complaint that they have had about the West Plains location. Before you leave with one of their cars, makes sure someone inspects it with you or they will blame you for something that isn't your fault.
1 7 years ago (09-04-2018)

Nice and clean cars. Always nice people especially Kimberly!
5 7 years ago (12-02-2018)

Kimberly at West Plains is awesome. I was headed to North Carolina and wanted to get an early start so we were there before 8 am. There were folks ahead of us, but she opened the doors just before 8 and smiled us all in and had everyone rolling in short order. My car was squeaky clean and she came out to show me all the little bells and whistles and I was off within 20 minutes of the door opening. Great place to get a great car with great service at a great price !!!!
5 8 years ago (10-06-2017)