Hilton Garden Inn Kansas City/Kansas

Paid via Hilton web site (not a deal or coupon) for a junior suite. All the usual appointments (subject to some bathroom refubishment and cleanliness issues I've included pictures of) but the doors and walls are like paper! Not ideal but when you have a teenage south American football team in the hotel it does cause problems. I mention this only because the front desk shrugged when I complained about the noise, and offered us a tub of wet wipes to clean the stains. For them. And seemed put out when we insisted housekeeping came and did it. I also find it unusual that when a door down the hallway slams (for which the teenagers are blameless, the door springs take their role seriously), the whole room including the interior bathroom door rattles. I guess paper transfers vibration well...... Not horrible, but not a good experience and not the best place for a quiet night. Easy to find, easy to park, not many local non-hotel amenities.
2 7 years ago (27-05-2018)

Awesome stay, a much needed stay indeed after driving for 14 hours and arriving at 4AM. Plenty of parking with a lot just across the street, but there was more parking around back of the building. The night staff was very courteous, offered water bottles and the choice of floor. Their service was timely and the room was clean. No issues with other visitors being too loud. Had a quiet stay with just a few late morning interruptions which was my fault for not putting DND on the door key slot. I’d definitely come back!
5 7 years ago (10-05-2018)

Went to attended a funeral and needed a place to stay the night. The Hilton was a reasonable price for the location. The only issue we had was trying to get into the parking area. The key within the app would not open the gate. Luckily it worked fine the next morning to let us out.
4 7 years ago (06-05-2018)

I was extremely dissatisfied. We got a Junior Suite and right away it seemed worn and dated. I went to put a couple of our waters in the refrigerator and there was a sour milk in there. I then noticed a rust colored stain on the wall and outlet (to me it looked like blood, had to be thicker consistency not to roll off the plastic outlet). I went to the front desk and gave them the sour milk and told them about the stain, I was told that they would find something for me to wipe it up. I said I was a hotel guest not a worker, he said "oh, I will send someone up." We waited a while and decided to go to dinner. When we came back we were told they cleaned it up and it was just wine, it was not. Back in the room I found a slimy substance on the nightstand, toothpaste and hair running down the sink. Carpets are worn, tub is chipped, lamps don't match, stain on the couch... Also, the walls are so thin the entire room shakes every time someone opens and closes the door. I decided to just wipe down the entire room myself. Needless to say this has got to be one of my worst hotel experiences.
2 7 years ago (27-05-2018)

I enjoyed my overnight stay. They have a decent bar with a couple of TVs and breakfast was very good in the morning. I had an omelet with everything. It was good. The biscuit and gravy I had we're definitely just OK. The breakfast service was great. Our server was very friendly and attentive. Our breakfast was free ($10.95 value) because we're Hilton Honors members, which was nice. The bed was a bit firm for my liking but everything was very clean and the room was nice. There is a parking garage in back. Even though there's a sign at the entrance gate that shows you where to place your room key, you actually just take the ticket (as instructed by hotel staff) and use your room key at the gate when you leave (no need for the ticket). Parking in the garage is free for guests. I would definitely recommend staying here.
5 7 years ago (09-02-2018)