The Smith Management Group

Our Condominium Association is managed by Smith Management Group. I have had an awesome experience with Ashley as our Manager. She is quick to respond and makes sure that our projects keep moving forward!
4 8 years ago (16-04-2018)

It's been great working with Ashley on the project. She is so very efficient and responsive, allowing the project to flow smoothly. It's been a refreshing experience!
5 8 years ago (17-04-2018)

I have been calling for 2 weeks and haven't been able to actually speak to someone besides the front desk. Tracy at the front desk is rude and Erin the account manager is awful. I would NEVER have her interacting with customers. She knew I was frustrated and had called in 4 times prior to talking to her and as I was talking to her she kept laughing, which was INFURIATING!!!! I have never had the horrible service that Erin gave, I asked to speak to her supervisor and she said she was the supervisor. If that is true, Smith is in trouble, she will do nothing to make a customer happy, in fact she enjoys a customer being upset.
1 8 years ago (30-03-2018)

She is doing a great job. Do not let her leave our Condo Association as the PM. Very communicative, keeps the board and Association updated on everything going on.
5 8 years ago (18-04-2018)

We have been trying to get our board to get rid of Smith Management for months. Our fees go up every year and our building looks awful. No fresh paint or carpet in at least 10 years. The outside is even worse. Weeds grow all summer and everything around the buildings always look overgrown. The cleaning people do an awful job of keeping the buildings up, you should see the baseboards. There are so many violations in the complex and nothing is done. They don't walk the grounds or inside the buildings, otherwise these violations would be addressed. We have a hoarder in our building, the garage and condo are over flowing, and nothing has been done. We have our condo up for sale now because of the way Smith maintains their properties. Where does the money go??
1 9 years ago (02-01-2018)