Budget Car Rental

Horrible customer service. If the rental isn't brought back cleaner than what you received it they try to charge you a detailing fee. The employees there were rude and disrespectful on more than one occasion to different customers. Find another rental company.
1 7 years ago (29-05-2018)

Mike was friendly and helpful. He made the process easy and did it fairly quick. Above and beyond from other car rental places we have tried. Definitely recommend them! Thanks Mike!
5 7 years ago (02-03-2018)

I made my reservation online two weeks prior, received confirmation and was all set to move. However, upon my arrival to this abandoned gas station of a facility... I was asked "well what time even was your reservation?" My respond was polite, I simply stated that it was at 7:30am. As that is what my confirmation email stated. The woman promptly snapped back at me with a "well we don't even do that till 8. You are just going to have to wait while I check in these five trucks. Then Ill have to figure out which one is yours." After a moment, she decided she ought to have me fill out the insurance information sheet and looked up my reservation. Her reaction immediately told me USE U-HAUL. She stated they just didn't have any car carriers and I asked if there was anyway she would mind to call another location to see if they could get one or I could pick it up there. And she said "umm no. You are just going to have to call the online number. It's a real number. It actually works." Now, my disclaimer is that I am 100% sure this woman's attitude is simply the product of a VERY poorly managed company. In reality, she probably is a nice person. I say this Bc of my experience with their telecommunications team. After calling, I was told that my issue would be escalated and the inventory management team would call in 15 min to 2 hours. I'll say that again for the kids in the back. 15 MINUTES TO 2 HOURS. I waited 35 minutes. At which point I decided to drive to the U-Haul facility down the road just to see if they could help as a back up. On the way budget called me back and stated that they didn't have the car transport on the ground in Kansas City at all, and wouldn't have one until 1pm and I would be required to pick it up in MERRIAM, KANSAS. I am moving to ST. LOUIS, MO. And have to be there by 5pm. At the very well maintained UHaul down the road, they were able to fix my issue in about 5 minutes and get me on the way to moving (truck, car transport and all!) in what would only be 30 minutes total. A task which could not be completed in the two weeks that I gave Budget.
1 7 years ago (23-04-2018)

It was terrible. They have some Stupid rules for car rental. And they don't care if you like them or not. NO MAJOR CREDIT CARD FORGET ABOUT RENTING FROM THEM. Oh they will take a debt card BUT ONLY IF YOU BRING EVERY UTILITIES BILL YOU HAVE FOR PROOF YOU PAY YOUR BILLS. VERY STRESSFUL EXPERIENCE.
1 7 years ago (03-05-2018)

If budget is so sorry how are they still in busy. I might want to go to hertz.man didn't know that they do business like this.
1 7 years ago (10-05-2018)